Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unopened and unused, with the original packaging intact. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@trypurrsupps.com

If your return is accepted, we'll send you a return shipping label, along with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us with any return questions at hello@trypurrsupps.com.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, including opened or used supplements, once a taurine tub has been opened, it can't be resold and cannot be accepted back for hygiene and safety reasons. Please get in touch if you have questions or concerns about your specific order.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have (if unopened and eligible), and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Not with standing the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification. As above, your item must be in the same condition that you received it, unopened and unused, with the original packaging intact. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. please contact us at hello@trypurrsupps.com